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  • Posted: Nov 8, 2019
    Deadline: Not specified
  • First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
    Read more about this company

    Performance Management & Reporting Specialist

    Job ID: 1900005W
    Location: Lagos
    Job Type: Full-time
    Schedule: Regular
    Shift: Standard
    Organization: Technology and Services

    Duties & Responsibilities

    • Design, develop and update a holistic measurement dashboard to track and measure service performance indicators
    • Stakeholder engagement with the Heads of the various SBUs, Branches and internal departments
    • Conducting detailed business analysis of the BO&S Group, outlining problems, opportunities and solutions for the business
    • Ownership of the Branch Operations MPR and QPR Sessions
    • Assist the GH to Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making for the BO&S Group
    • Create informative, actionable and repeatable reporting & analytics that highlight relevant business trends and opportunities for improvement via the Operations Management Dashboard (to give a high-level snap shot of performance across key operations metrics
    • Suggest changes to senior management using analytics to support recommendations. Actively participate in the implementation of approved changes
    • MIS reporting (liaise with IT to mine operations data from MIS and prepare technical reports by collecting, analyzing and summarizing information and trends
    • Perform daily, weekly and monthly reviews and analysis of current processes using operational metrics and reports
    • Assist the GH in liaising with BPM for Cost & Budget Management activities for the BO&S Group
    • Understand and communicate the financial and operational impact of changes in the BO&S Group
    • Support the GH in providing financial insights that help the decision-making process, and align capital and resource allocation within the business’ budget
    • Staff Productivity Analysis (branch manning & resource levels vis-à-vis branch output) to ensure operational efficiency at various branch levels
    • Ensure branch compliance to regulations
    • Closely track and report on Customer Service Metrics related to Branch operations
    • Conduct market analyses, analyzing product lines, revenue and the overall profitability of the BO&S Group
    • Assist the GH with forecasting activities as well as variance analysis
    • Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific operations & services initiatives, as required and presents findings to Management and other relevant stakeholders
    • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

    Job Requirements
    Qualifications (Education)

    • First Degree in any technical field


    • 7 years’ work experience in Business Analysis / Project Management / Business Process Improvement
    • Experience in Quality Management Systems
    • Developing Dashboards
    • Reporting Tools, Power BI and MIS

    Method of Application

    Interested and qualified? Go to First Bank on to apply
  • Send your application

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