Product Manager, Mobile Wallet - FMCGS, Telcos & Govts at First Bank

Job ID: 1900005J
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: DMD Directorate
 
Job Objective(s)

• Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the FMCGs, Telcos, and Government segment
• Define the adoption and support processes, use cases and target market for Wallets
• Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
• Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
• Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
• Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
• Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

• Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
• Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
• Contribute to team efforts by accomplishing results as needed.
• Develop product policy document, product characteristics, product implementation, deployment and training
• Seek opportunities to propose solutions and improvements as related to product development and usage
• Research, Analysis and Reporting:
  • Analyze customers, related channels, competition and market data.
  • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Assess market competition by comparing the company's product to competitors' products.
  • Identify opportunities for product innovation and product enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management
• Product Planning and Management:
  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Negotiate with support vendors
• Product Marketing:
  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.

Customer and End-User Support:

• Manage product-related support, feedback and inquiries from users.
• Determine customers' needs and desires by specifying the research needed to obtain market information.
• Continuously review industry trends and client feedback to anticipate future market
• Use market feedback to inform product refinements and ongoing development and management

Challenges:

• N/A

Planning:

• None

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: 2 Permanent Staff
• Staff costs:  N/A

Costs that you control:

• Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
• Fee Income: N/A
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators

• Number of subscribers enrolled
• Percentage of active subscribers
• Transaction count, value and total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index
• Firstmonie Customer Base Enhancement Index

Job Requirements
Education:

• B Sc. in relevant discipline
• MBA is an added advantage
• Professional Certifications in cognate knowledge areas

Experience:

• Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial planning and strategy
• Problem solving

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Collaboration