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  • Posted: Oct 21, 2019
    Deadline: Oct 31, 2019
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    Sophia ERP Limited (SEL) is an Enterprise Solutions Development Organization, on a mission to power MSMEs and Large corporates across sub-Saharan Africa with cost effective and suitable Technology solutions. Sophia ERP Limited (SEL) is a Limited Liability Company registered in Nigeria and has its proprietary Sophia ERP Business Suite as its core business ...
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    Client Account Officer

    Job Description

    • The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/resolving client queries, developing strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.

    Job Responsibilities
    Finance:

    • Document and Report on all financial transactions of the Company.
    • Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
    • Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
    • Monitor, Liaise and send prompt reminders to Clients on all Periodic or Custom Service offerings. Generate and send Invoices and Receipts upon payment.
    • Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
    • Administer Payroll and effect payment to all 3rd Party Vendors.

    Client Service:

    • Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
    • Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
    • Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
    • Organize/schedule, coordinate/participate and report on client meetings, appointments and other presentations.
    • Inspire/promote/pursue repeat business from clients.
    • Monitor, measure and report on client satisfaction per business engagement.
    • Provide relevant information to clients on Company’s Services and Products.

    Education/Professional Qualification

    • B.Sc. in Accounting or Economics.

    Key Competencies:

    • Self-motivation
    • Integrity
    • Business acumen and interest
    • Customer centric and organizational skills
    • Analytical and strategic thinking
    • Multi-tasking capability
    • Performance and Task driven Team Leader who can meet deadlines
    • Effective Communication
    • Interpersonal and People Management Skills
    • Proficiency in the use of any Accounting Software and general IT tools.

    Method of Application


    Interested and qualified candidates should send their CV to: careers@sophiaerp.com using the Job Title as the subject of the mail.

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