Telesales Executive at Naija Auto Market

Reports To: Sales Manager

PURPOSE OF THE JOB

The Telesales Executive is primarily responsible for reducing churn rate and increasing return sale.

He/she works with other teammates to review ad performance and discuss outcomes. He/she will own the process Dealers relationships, while taking other actions to mitigate against high churn rate.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Makes cold and warm calls to Dealers.
• Reviews Ad performance and communicates regularly with Dealers to upsell when necessary.
• Flags poor performing ads for further action.
• Schedules appointments for hunters when needed.
• Reports retention matrix for Dealer Churn.
• Works with Hunters to ensure revenue targets are met.

QUALIFICATION

First degree in any discipline

EXPERIENCE

• Experience in portfolio management in e-commerce field.
• Experiences in use of excel to analyse data.
• Strong understanding of corporate strategy, project management and performance management principles.
• Knowledge of CRM usage.

REQUIRED COMPETENCIES AND SKILLS

• Emotional Intelligence
• Problem-solving and analytical thinking
• Communication (Written, Verbal, Presentation)
• Attention to detail
• People Management
• Performance Reporting

KEY PERFORMANCE INDICATORS

• Customer Retention
• Customer Acquisition
• Number of return sales recorded

BENEFITS:

• Salary- NGN 100,000.00
• Commission on revenue target
• Have chance to work in a young and dynamic working environment with inspiring and talented leaders and colleges.
• Opportunity to learn something new from the industry experts