Ticketing and Reservation/Marketing Executive at Stresert Services Limited

Our client is a top travel and tour organization mostly into general ticketing, hotel reservations & airport protocol, visa processing, Umrah and Hajj operations, tours with head office on Lagos Island.

Job Summary:

Market the services of the organization, make and confirm reservations for transportation or lodging, deliver tickets, contact individuals and groups to inform them of package tours; provide tourists with travel information etc.

Job Responsibilities:

• Marketing & sales of travels & trips;
• Make and confirm reservations for transportation and accommodations;
• Answer enquiries regarding information such as schedules, accommodations, procedures, and policies;
• Sell and assembles tickets for transmittal or mailing to customers;
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available;
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers;
• Prepare customer invoices and accept payment;
• Enhance and maximise on established relationships and nurture and develop new contacts and business;
• Strive to find creative and innovative methods to maximise the organization's exposure and results in the market.
• Develop credible working relationships with key interfaces – Corporate & individual in order to develop the organizations awareness and image, lead the contract negotiations and develop strong partnerships.
• Ensure clear communication framework between colleagues of other departments when applicable.
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance.
• Deal with customer enquiries and aim to meet their expectations.

Desired skills, Experience & Qualification:

• Must be able to use the Amadeus/Sabre ticketing software
• Must be skilled at marketing
• Marketing & customer service oriented
• Be persuasive and diplomatic
• Have a good business awareness
• Good communicator
• Must have at least four (4) years marketing/ticketing experience in a travel and tours organization
• Must be a graduate (HND/Bsc)

Salary & Application:
Proposed salary is N80,000 – N100,000 monthly PLUS commission