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  • Posted: Sep 12, 2019
    Deadline: Sep 13, 2019
  • To Lead In Attracting, Developing and Retaining Superior Human Capital That Creates a Dramatic Business Advantage for Our Clients. OUR VISION The Vision is to remain as the reference point across Africa for proffering Human Resource Solutions.
    Read more about this company

    Quality Assurance Manager

    Code: QAM 0060

    Job Summary

    • Drive and implement quality standards and measures for Company and its IT solutions while ensuring that the IT solutions are fit for purpose; meet regulatory standards and client requirements. Ensure the organization is up to date on all certifications and operational licenses.
    • This role is primarily responsible for ensuring that Company’s solutions conform to defined client, industry and regulatory quality standards and specifications


    • Engage Management to formulate, update and implement quality assurance standards and testing measures for new and existing IT solutions and/or software applications throughout their lifecycles
    • Vet technology solutions and methodologies for project delivery to ensure they are compliant with regulatory and industry standards
    • Acquire and consistently renew relevant quality licenses and certifications from licensing agencies and regulatory bodies on behalf of SW Global and its projects e.g. ISO: 9000, 9001, 9004, 19011 etc.
    • Liaise closely with Business Analysis to develop and conduct User Acceptance Test (UAT) plans and scripts; and report on their performance against software requirement specifications agreed with the client
    • Inspect all deployed solutions for defects and deviations from stipulated standards and requirements while ensuring compliance with client/user requirements
    • Manage the planning and execution of testing efforts, including all associated resources to facilitate completion of project deliverables within stipulated timelines
    • Recommend improvements to Company’s software solutions and project delivery methodologies to address client complaints and own findings from system, compliance and surveillance audits
    • Track, identify and report the identification of faults in applications/solutions during systems development stage for rectification purposes by the technical operations team
    • Manage the preparation of quality assurance documentation and reports for Management review
    • Assist with the analysis, communication and interpretation of quality assurance requirements to project team especially as it relates to IT equipment and software solutions
    • Ensure checks/surveys relating to customer satisfaction on Company’s solutions are carried out in a manner that identifies improvements in product quality and service delivery


    • Minimum of a first degree in Computer Science, Engineering or any related Discipline
    • 7+ years working experience with at least three years focused on IT Quality Management
    • Relevant professional IT and Quality Management Certifications such as: Chartered Quality and Operations Management or any other relevant certification is required
    • Understanding of the software development lifecycle and the deliverable created during the development lifecycle
    • Strong analytical skills, creative and critical thinking ability and problem-solving skills
    • Familiarity with relevant quality assurance industry standard best practices and methodologies
    • Dedication to customer satisfaction

    Skills & Proficiencies:

    • Quality planning & control
    • Quality assurance & Compliance
    • Quality & product performance measurement
    • Industry, business & product knowledge
    • Process improvement
    • Working knowledge of international and local industry regulatory standards and guidelines on quality
    • Leadership
    • Communication (Written, Verbal)
    • Attention to detail
    • Stakeholder management
    • Teamwork, Sound judgment & objectivity

    Method of Application

    Interested and qualified candidates should forward their Applications to: and copy using job title as subject of the mail

    Note: Please ensure you use the subject of the mail as stated. Only successful candidates will be shortlisted and contacted as soon as possible.

  • Send your application

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