Ticketing and Reservation Officer at ICarryGo

Description:

Main Responsibilities

• Booking of flight tickets and resolving ticket related issues.
• Receiving calls from online customers and resolving customer queries and any customer related issues as regards their transactions with iCarryGo.com LTD
• Ensure proper flight reservation, hotels and cars and issue ticket and voucher where necessary.
• Ensure effective and efficient intra and interpersonal communication with the customers
• Educate and enlighten customer on the new and existing products of the company and also our visa consultation services.
• Ensure visa related issues are resolved timely.
• Ensure adequate solution to customers on any difficulty encounter why booking ticket on their own
• Ensure proper balancing of every online transaction ,off-line transaction, walk-in-customer on daily basis and present it to account department for review
• Follow up on every prospects and pending transaction on a daily basis

Your duties/responsibilities maybe modified at the discretion of the management
Requirements

• Applicants must have worked in a similar position
• B.Sc/BA/HND/OND in any course
• Good communication skills
• Applicants must be skilled in the use of Global Distribution software and other computer programs