Customer Service Officer at Health Plus Limited

Reference: HP/CS/CSO/09
Location: Lagos
Contract Type: Permanent

Job Functions    

• Call Centre,Communications,Hospitality,Operations,Retail

Industries:

• Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

Specification    

• Manage large amounts of inbound calls & emails in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell/link-sell/cross-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our Customer Interaction Log in a comprehensible way
• Responsible for monitoring customer satisfaction levels
• Follow through on customer issue resolution
• Support implementation of incremental initiatives towards improving customer experience
• Make recommendations to Customer Service Manager to improve customer experience
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
  

Requirements    

• Bachelor's degree in Pharmacy
• Minimum of 2 years related experience in a structured organisation
• Proficiency in English and/or any other required languages
• Awareness of industry’s customer service trends
• Strong client-facing and communication skills
• Multi-tasking skills
• Customer service orientation
• Result oriented
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

Salary
Market Related.