Engineering Support Services Manager at Technoton Limited

Reports To: General Manager

Job Brief

• The Engineering  Support Services Manager is required to be the bridge between technical operations and corporate environments.

Responsibilities

• Assist and support technical staff in their day to day activities
• Provide technical support to technicians in resolving problems
• Respond to customer calls and emails relating to technical issues
• Document all calls and contracts related to technical issues from clients
• Provide technical support and assistance in the completion of projects on time
• Ensures compliance of established procedures and guidelines
• Ensure overall delivery and quality of the unit’s offerings to customers.
• Engage in key or targeted customer activities.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed
• Any other responsibilities as assigned by the General Manager

Job Specification

• Candidate must have a BSc. /HND in Engineering
• Minimum of 8 years post NYSC experience in an engineering and technical environment
• Must be interested in continuous self-learning and development
• Must have project management knowledge and experience. PMP/PRINCE2 is an added advantage
• Must have hand on experience on resolving technical issues

Skills & Competencies:

• Basic understanding of the technicalities of every department/units of the business
• Comfortable with engineering terms and excellent numeric skills
• Good problem solving and decision making
• Good people development, management and leadership
• Good interpersonal and communication (verbal and written)
• Ability to inspire, motivate and engage all levels of people across the spectrum

Required Skills:

• Possess high quality Management Proficiency
• Strategic Planning and Coordination
• Process Improvement, Quality Management
• Digital & Technology savvy
• Understand the importance of following process
• Demonstrate strong self-drive
• Good communication skill both oral and written
• Good organizational skills
• Good knowledge of Microsoft Office suite (Excel, PowerPoint and Word)
• Negotiation skills