Manager, Hospitality Services at Alan & Grant

Industry: Health Care

Job Summary

• The post holder will be responsible for managing and coordinating hospitality services to customer facing areas of the hospital.
• Defining the commercial and management strategy of the establishment in line with profit targets, the quality charter and hygiene and safety norms, organizing daily hospitality operations of the hospital, coordinating and communicate between departments to ensure patient services are to the highest quality.

Roles & Responsibilities

• Orients patient on room features; gives directions and information regarding hospital amenities, services and hours of operation of services.
• Approve acquisition of all products required for patient rooms.
• Handling and support of patient care and room administration.
• Handling of all patient relations, contact person for all patient related issues.
• Managing staff through the Head of Housekeeping.
• Developing of housekeeping budgets.
• Weekly reporting to the General Manager.
• Develop communication and hospital promotional materials.
• Co-ordinating all patient check-ins and check-outs.
• Handle customer complaints when necessary.
• Work closely and liaising with the client services team (reception) and other support staff departments i.e. secretaries, housekeeping and security
• Direct, coordinate and administer non-medical resources and services.
• Maintain overall appearance and cleanliness of the hospital.
• Develop customer relationships through interaction and feedback.
• Maintain relationships with existing customers and establish new clients.

Requirements

• Experience in similar role
• Literacy and articulateness are of greater importance.
• Bachelor’s degree in Hospitality/Healthcare Administration or related discipline (essential).
• Work Experience: 5+ years