Operations, Community Engagement & Facility Administrator or Executive at Insiteful Solutions

Duties

Community Engagement and Management 

Assist with the development, implementation and evaluation of all required engagement and management of online and offline campaigns

• Co-create and deploy monthly community events calendar
• Engage with Fans and Followers to build relationships with the community and encourage engagement.
• Manage online communications including community focused emails and social media group chats and offline communications including TGIfs, get togethers, knowledge sharing sessions and business.career clinics

Co-design and coordinate events for target groups to increase the profile of the academy

Build relationships with external service providers and report on opportunities for mutually beneficial partnerships.

Business Operations

• Coordinate the day - to - day business and finance operations of the academy
• Ensure full occupancy and a steady pipeline for co-working and rental spaces all year round.
• Manage a rich calendar of events and activities that will stimulate and serve the needs of the community.
• Manage the auxiliary services including the bar and external hall to ensure optimal service delivery and sustainability
• Implement robust facility management, customer relationship management and members only initiatives required to maintain the growth of ventures platform’s co-working space
• Ensure that the academy serves the local tech community with a healthy mix of free and paid events
• Ensures that the academy maintains and environment that is conducive for all its members including co-working space subscribers, incubates, visitors and other stakeholders.
• Maintains the internal business environment, technology and security and other administrative functions as the facility focal point for the academy.

Program support

• Provide excellent customer service to stakeholders and program participants including positive written and oral communications
• Where applicable, oversee content development and production of project information. This will include drafting content, interfacing with staff members to develop progress/success write-ups, sharing photos and even summaries as needed.

M&E

• Work with partners/consultants/team to ensure that all projects are delivered on time, target and budget.
• Provide M&E support, database management and deployment of baseline/end line surveys.
• Support documentation of lessons learned and coordinate learning activities

Person specification

• BA/S in any discipline.
• A minimum of 1 year of experience in working with financial, administrative and procurement systems.
• Experience working on programs related to youth a plus.
• Experience working with country-level ministries and government officials.
• Excellent written and oral communication skills in English required, including documenting learning, report development, writing and editing.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

and must:

• Enjoy interacting with people and facilitating relationships

Enjoy arranging and organizing events and meetups