Collections Officer at OneFi

Department: Collections
Employment Type: Contract
Minimum Experience: Entry-level

Synopsis

• We are looking for a competent Collection officer to contact clients and collect outstanding payments. You will have to trike a balance between maintaining trustful relationships, and ensuring timely payments.
• Our Collection officer should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. You will have to be polite and sensitive towards people while also remaining committed to your purpose. Persistence and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Planning course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Follow up promise to pay.
• Keep tabs and reminders on payment.
• Create trust relationships with debtors when possible to avoid future issues.
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable.

Requirements

• Proven experience as Recovery collector will be an added advantage.
• Experience in working with targets and tight deadlines.
• First hand resolution on calls
• Comfortable working with targets
• Patience and ability to manage stress
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Minimum of OND is preferred