Merchant Engagement Officer at Konga Online Shopping Limited

Job Profile

• The Merchant Engagement Officer is responsible for expanding the customer base and merchant network by identifying, developing and implementing effective business development and sales strategies to generate leads.

Responsibilities

• Actively engage merchants on a weekly basis via phone/store visit
• Proactively provide merchants with trading tips to be successful on the platform
• Request deal (competitively priced)products from merchants on a weekly basis
• Aggregate weekly products for marketing consumption
• Relay feedback from merchants to help improve selling experience
• On-board strategic merchants
• Identify & fill up assortment gaps in all categories
• Come up with initiatives to drive overall success of marketplace sales
• Work with marketing to ensure representation on all marketing assets
• Assist merchants with managing online sales and also get feedback on any issues raised
• Follow through with merchant escalation.

Qualification/Essential Skills/Requirements

• Good product knowledge
• Problem analysis and problem-solving
• Adequate knowledge of the supply chain and procurement function
• Data collection and ordering
• Knowledge of MS suite and other relevant computer applications
• Excellent product knowledge
• HND/BSc in any field with 3 years experience in the same or related role
• Efficient in the use of MS Office Suite
• Proficiency in Excel
• Excellent communication skills (Verbal and Written)
• Good presentation skills
• Attention to detail
• Effective planning & leadership skills
• Problem analysis and problem-solving.