Customer Service Manager at Hausba Smarthomes Limited

Typical activities will involve;

• providing help and advice to customers using organisation's products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, as long as it involves a customer.
• keeping accurate records of discussions or correspondence with customers;
• analysing statistics or other data to determine the level of customer service the organisation is providing; ensuring continous improvement in the level of customer satisfaction.
• producing written information for customers, often involving use of computer packages/software, manuals etc;
• developing feedback or complaints procedures for customers to use;
• developing customer service procedures, policies and standards for the organisation or department;
• meeting with management to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about the organisation's products or services and keeping up to date with changes;
• keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.