Workshop Manager at Bradfield Consulting

Job Role:

• Manage Team Leaders activities, job allocation, job flow, and scheduling for day-to-day operations
• Coordinate Operational resources – INCADEA/MECAPLANNING; and Workshop staff to ensure operational activities are efficiently and effectively managed to increase productivity
• Liaise with Parts Department to ensure supplies of Spare Parts ordered for each job are accurate with Workshop requests
• Assist with quotations, provide oversight to check job estimates to assure profitability
• Provide Technical Support on key challenges and other areas as required by the business from time to time
• Collaborate with the After Sales Manager to provide timely update on status of their vehicles and maintain approved communication channel until job is successfully completed
• Identify customers’ needs and provide expert advice to help customers make informed decision about our products/services
• Collaborate with the After Sales Manager to investigate customer complaint about repeat jobs, and propose appropriate solution to successfully resolve the challenge
• Develop and implement reliable system to record and store information pertaining to customers queries on repeat jobs
• Collaborate with After Sales Manager, Technical Instructor and HR Coordinator to implement training needs as applicable to each Workshop staff
• Promote ANZEN and KAIZEN culture within the Workshop
• Monitor compliance of Workshop staff with work and Safety Rules and other Standards guiding work practice as applicable from time to time
• Assist with the Management of Work Shop Projects

Qualifications

• Bachelor’s Degree in Mechanical or Mechatronics Engineering
• Between 6 – 8 Years Post NYSC relevant Experience

Skills Required:

• Able to drive and possess valid  driving license
• Demonstrated experience and ability to manage a Team
• Excellent written and oral communication
• Strong interpersonal and relationship management
• Report Writing Skills
• Excellent organizing and multi-tasking ability
• Good sense of record management
• Time Management & Prioritizing skills