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  • Head, Customer Success (Customer Service) at Platinum Careers

  • Posted on: 10 July, 2019 Deadline: Not Specified
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  • Welcome to Platinum Careers, leaders in professional HR Services. Over the years we have supported many of the country’s top organizations to recruit, source and manage the highly-skilled talent they need to succeed in an increasingly competitive world.

    Global Reach, Local Touch

    We are a Human resource consulting company with head office in Ikoyi, Lagos. Platinum Careers is a Uniquely African and proudly Nigerian Company offering support and services in the area of Human resource solutions with service offerings which include world class personnel outsourcing, recruitment, head hunting, training and development.

    Head, Customer Success (Customer Service)

     

    Our client is seeking thire a customer service Manager. As the Manager, you are required tmotivate, inspire and generally lead a team of people as well as dealing with any customer enquiries that head your way.

    The customer success team lead is an experienced individual that brings together a diverse range of skills such as operational management, customer satisfaction, technology and engineering, technical support, customer relationship management (CRM), stakeholder relationship management and business process improvement etc.

    The perfect manager is one whcan critically analyze processes and manage relationships tensure they get fix. You will be required twork with our Partnership, growth, finance and engineering team tensure that our customers are delighted.

    We need a strategist, whcan motivate self and team tdeliver a customer experience with proactive strategy and execution and make sure that the important is not completely subsumed by the urgent, that the fires of the day does not engulf the team’s entire focus.

    Responsibilities

    • Leading and motivating the team tensure they are giving the best customer service possible.
    • Know company’s products and policies inside out and be able tcommunicate it tother members of staff;
    • Help build good customer relations
    • Reporting tsenior level management
    • Make customers Happy.

    Qualification

    • Bsc/HND in Business management or any related field.
    • It will be important for you tbring substantial senior level experience of the following:
    • At least 5 years of post-qualification experience as a Customer service Manager/Supervisor .
    • Experience of managing a call centre
    • Monitoring service tquality standards; devising and implementing improvements tthese.
    • Track record of working across departments tdrive customer focused service improvements
    • Demonstrated experience managing relationships with external partners and stakeholders

    Required Skills

    •  Leadership
    •  Innovative and problem-solving skills Good communication skills
    •  Ability tplan and be futuristic
    • Knowledge of Product Management in an IT development Company or ability thandle B2C market

     Time Management

    • Goal-oriented focus, Great Executioner Excellent Persuasive skills
    • Tenacity and closing ability Willingness tlearn

    Method of Application

    Use the link(s) below to apply on company website.

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