Community Builder / Customer Service Manager at Prestigious Consulting Group

Summary

• We are seeking a professional with strong customer service experience in the real estate sector, preferably someone who has worked closely with or supervised real estate marketers.
• The ideal candidate will manage communication with clients and marketers, ensure smooth service delivery, and maintain positive relationships across all stakeholders.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, follow-ups, and support.
• Coordinate and manage real estate marketers, ensuring alignment with sales goals.
• Track performance of marketers and provide updates to management.
• Handle feedback, complaints, and resolution processes professionally.
• Maintain a positive and responsive communication atmosphere across teams.
• Assist with onboarding new clients and supporting client retention efforts.

Requirements

• Experience in real estate customer service or client management.
• Familiarity with overseeing or managing marketer activities.
• Strong communication, problem-solving, and interpersonal skills.
• Organized, proactive, and calm under pressure.
• Ability to build professional relationships and maintain trust.