IT Network Support Officer at Paykobo

Job Description

• Monitoring and maintaining the computer systems and networks within an organization in a technical support role.
• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems.
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves.
• Testing and fixing faulty equipment.
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Procuring network equipment and managing subcontractors involved with network installation
• Configuring firewalls, routing and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network
• Updating network equipment to the latest firmware releases
• Reporting network status.

Job Qualifications

• B.Sc in Computer Science or related studies
• 1-2 years relevant work experience
• An analytical mind
• An ability to learn new technologies quickly
• Good time management skills
• An ability to follow processes
• Strong documentation skills
• Good communication skills – both written and verbal
• Commercial and business awareness.