Ticketer and Courier Officers at Cross Country Limited

Details:

Job description

Job purpose: To make and confirm reservations for passengers and sell tickets. Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner

• Write and sell ticket to passengers with zero error in writing of tickets.
• Attend customer’s complaints
• Inform agents in other locations of space reserved or available.
• Examine passenger ticket to direct passenger to specified area for loading.
• Enter cashbook within 24hours of sales of ticket.
• Help passengers by answering questions from customers on travelling arrangements.
• Announce departure information.
• Help to make and confirm reservations..
• Provide good customer service.
• Other duties include helping passengers who missed a bus to re-schedule their travel plans and get them to their destination as quickly as possible.
• Determines whether space is available on travel dates requested by customer.
• Load and unload a delivery truck through a variety of mechanisms
• Ensure documents are delivered and entered accurately
• Perform mailroom organization duties
•  Coordinate of incoming and outgoing mail
• Communicate with central office through a mobile device
•  Maintain route supply inventory to ensure prompt delivery of products to customers
• Provide essential customer service by giving the required information
• Maintain delivery records.
• Any other assigned task

Essential Job Functions

• Receives training and performs duties in several departments such as Operations, courier; customer service, maintenance etc.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for  high performance
• While this job description is intended to be an accurate reflection of the requirements of the position, management reserves the right to add or remove duties when circumstances dictate.

Locations: Kano; Jos; Ibadan; Lagos; Sokoto; Lafia

Age: 18 -26 years

Qualification:  WESC; NECO; OND; NCE : with 1-3 years office experience as an office assistant  , 

Minimum Requirements
Ability to interact effectively with customers.. Must have passion to learn about passenger transport.

Must possess fluency in English and in a second, local language ie Hausa; Yoruba depending on the location.