Restaurant Manager at Kloverharris Limited

Reports To: Regional Restaurant Manager

Job Purposes

• We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
• Oversees customer satisfaction, maintaining standards and meeting or exceeding financial goals.
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations

Responsibilities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides services that are above and beyond for customer satisfaction and retention.
• Respond to customer complaints, taking prompt and appropriate actions to resolve the problem and ensure customer satisfaction is maintained
• Develops and implements a business plan for food and beverage.
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs of goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community.
• Maintaining the restaurant’s revenue, profitability and quality goals.
• Ensuring efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Coordinating daily restaurant management operations
• Perform other duties as assigned by management Position

Personal Specifications
Academic Qualification:

• B.Sc, BA, M.Sc,

Experience:

• 5 years

Skills and Competencies:

• Microsoft Office tools, Communication, and presentation skills, Customer Relationship Management Skills