Restaurant Call Centre Operator at Stresert Services Limited

Job Location: Lagos State (Desired candidates should be resident In Lekki and immediate environs).

Job Summary:

• Take customers' calls, clarify orders, pass orders taken to the kitchen, follow-up and provide feedback to customers in a timely manner.
• Liaise with the delivery/dispatch team on customers’ orders.
• Accept ownership for effectively solving customer issues, complaints and inquiries.
• Keep customer satisfaction at the core of every decision, and behavior.

Responsibilities:

• Manage large numbers of customers’ calls.
• Seize opportunities to upsell items when the opportunity arises
• Manage and resolve customer complaints.
• Provide customers with price information and available deals.
• Enter new customer information into the system; update existing customer information.
• Process orders to the kitchen, follow-up till delivery stage.
• Identify and escalate priority issues.
• Document customers’ orders; Keep records of all conversations in our call center database.
• Build sustainable relationships and engage customers by taking the extra mile.
• Increase the organizations bottom-line by giving exceptional customer service to every customer.
• Any other responsibility given by the line manager

Requirements:

• 3 years minimum prior experience in a similar role from a food/hospitality industry
• Minimum qualification is a National Diploma. Open to HND/BSc degree holders
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• True willingness to want to please customers professionally
• Helpful, pleasant, happy demeanor during conversations with customers’
• Flexible thinking in unique situations to offer customers’ additional services where applicable
• Good computer keying skills
• Moderate PC skills including spreadsheet and word processing applications
• Strong oral and written communication skills
• Self-motivated, patient and independent worker