Fashion Retail Sales Associate at TalentSquare

Location: Lekki Peninsula II, Lagos

Job Description

• The Retail Associate is responsible for ensuring customers have a positive shopping experience.
• The Associate must actively strive to create a customer-focused shopping environment.
• The Associate welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect.
• The Associate also provides customer service according to all customer service guidelines. The Associate may be required to work in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc.
• The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the store as business needs require.
• The Associate may be requested to perform additional tasks in specific situations if the performance of these tasks will help achieve our customer service and operational goals.

Qualifications

• Demonstrates TRUE courtesy, respect, friendliness, and professionalism at all times.
• Provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed.
• Takes accurate markdowns, counts and inventories as scheduled.
• Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing, and presentation are to company standards. This includes processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards, merchandising all items to the Sales floor presentation Guide and maintaining merchandise/brand name familiarity within departments to assist customers.
• Performs daily recovery and light cleaning tasks to ensure a neat, clean and organized store.
• Assist customers in any way necessary - register-trained, assist customers with merchandise, answers customer questions in a polite and knowledgeable manner. Greets all customers with a smile and "hello" throughout the store as well as saying "thank you" with every register transaction. Processes register transactions following company best practices and meeting productivity standards.
• Demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise.
• Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains a safe working and shopping environment for associates and customers. Reports any unsafe conditions or practices to store management; follows company best practices to minimize risk, losses to the company, and/or theft.
• Understands and can implement all emergency procedures for power failure, fire, robbery, etc.
• Follows all Mark-Out-of-Stock policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store management to review and approve all disposals.
• Understands all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Follows all policies related to associate purchases and company policies as well.
• Follows company scheduling and timekeeping policies and practices.

What's Expected

• OND, HND or a university degree
• A good understanding/Knowledge of fashion retail service/industry
• Effectively communicate with customers, associates, and Supervisory Staff in a friendly, respectful, cooperative and pleasant manner, whether it be in person, by phone or in writing.
• Ability to use all store equipment, including registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to regularly reach above shoulders and overhead
• Ability to use cleaning equipment, rolling racks, ladders, and other assigned supplies.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Competencies:

• Integrity and Trust
• Customer Focus
• Drive for Results
• Approachability
• Composure
• Action Oriented

Salary
N50,000/Month