Regional ICT Support Engineer at Abuja Electricity Distribution Company (AEDC Plc)

Job Descriptions

• Provides ICT user support services to Regional and Area Offices within the Region enabling them to utilize ICT tools more efficiently.
• Provides local hands-on support for specialized ICT teams, in the roll-out of projects, and assistance during troubleshooting and maintenance procedures.

Other Key Roles / Responsibilities
Ensures high availability of applications and IT services to end users:

• Ensures high availability of IT production and corporate applications and services
• Reports and proactively makes recommendations to enhance user experience in the region
• Participates in on-call rotation
• Responds to tickets and hands-on assistance-requests within defined SLOs
• Ensures new applications meet the on-boarding criteria before being on-boarded for support
• Ensures data privacy, data integrity and availability of ICT services
• Carries out resource capacity planning
• Inputs to budget Preparation, Tracking, Reporting

Administrative/Supportive:

• Supports ICT strategy in the region
• Supports regional manager in building a strong ICT savvy team to meet corporate needs
• Provides ICT training in the region as guided by the Head – User Support and Application Management

Education

• B.Sc./HND in Computer Science,  Information Technology, Computer Engineering, Software Engineering, Information Sciences, Management Information Systems, Telecommunication Science
• MCSE, MOS, LFCE or equivalent certifications
• Software Development certification a plus

Experience:

• Good operational knowledge of network systems, protocols, virtualization, cloud computing, SDN, load balancing
• Work experience with the TCP/IP stack (DNS, DHCP, etc.)
• Good knowledge of Linux and Windows Kernels and utilities
• Structured cabling experience
• Good knowledge of power systems

Required Skills/Competencies:

• Highly Developed People Skill.
• Strong Project Management Skill.
• Good training and mentoring skills.
• Excellent Organizational & Multitasking skills.
• Good Communication, Presentation and Interpersonal Skills.
• Self-motivated with focus on results
• Ability to work remotely with minimum supervision
• Passion for excellence in serving users and addressing their needs