Business Transformation Officer - P3 at World Food Programme (WFP)

Requisition No: 105366
Location: Maiduguri, Borno

Job Purpose

• Under the overall responsibility of the Head of Area Office, the incumbent will be focused on improving the value of technology in the Country Office.
• Through working with our internal clients, building strong relationships with senior management and key stakeholders, continual service improvements and mainstreaming of innovations, the shift to a new digital landscape supports our operational requirements.

Key Accountabilities (not all-inclusive)

• Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies;
• Develop and maintain technical expertise and knowledge of external industry developments to provide guidance in specific technical areas of competence;
• Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities;
• Propose change and continuous operational improvement that supports business capabilities, by defining needs, modeling the business and recommending solutions that deliver value for business priorities;
• Represent WFP at international meetings and conferences, to gather and share best practice, and propose new approaches to improve IT/TC service delivery;
• Participate in emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis;
• Manage and motivate a team of staff, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance;
• Set standards for Country Office assistance strategy through effective application of Digital Assistance Services (DAS);
• Review Country Office programme documents (e.g. submitted for Strategic Programme Review and Country Strategic Plans process), providing inputs to incorporate and strengthen DAS components;
• Implementation and continuous upgrades of Cybersecurity systems
• Beneficiaries data and transfer management
• Perform any other duties as required.

Deliverables at the end of the Contract:

• Support the budgeting, planning and deployment of IT and Telecommunications systems to support digital assistance, particularly cash-based transfers, in accordance with WFP corporate standards;
• Assist and advice in the development of programme operational plans and deliver resource requirements to facilitate achievement of overall CBT programme objectives;
• Provide data and documentation to support the procurement of ICT/SCOPE equipment and services in line with WFP rules and regulations;
• Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services;
• Support BTOs in maintaining IT Macro and Micro Assessments guidelines including Beneficiary Information Assessments standards to ensure IT contribution in transfer modality choice decisions;
• Support capacity building aimed at enhancing DAS expertise within the CO, Cooperating Partners and Government counterparts as and when required;
• Collate data and contribute to the preparation of accurate reports (Dashboards, weekly, monthly and on-Demand reports) on SCOPE and CBT activities to inform decision making;
• SCOPE/DAS implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the prioritized countries in the CO;
• On-going direct support to CO SCOPE/DAS operations is provided as required
• Full biometric data for all beneficiaries receiving assistance in Nigeria are accurately captured in SCOPE;
• Relevant CO staff and humanitarian/Government partners are properly trained and assisted in the use of SCOPE;
• Organized, accurate and well documented results
• Ability to work under own initiative and minimal supervision
• Effective use and compliance with WFP corporate guidelines/SOPs on IT, SCOPE and CBT activities

Qualifications & Experience Required
Education:

• Advanced university degree in Computer Science, Engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.

Experience:

• Five years or more (of which three international) of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.
• Has aligned IT strategies with business strategies and requirements.
• Has managed, coordinated and actively executed emergency response operations;
• Has managed large projects requiring innovative recommendations and approaches, at Headquarters and field.
• Has built strong relationships with internal and external partners to identify key business issues and identify new/improved IT solutions and services.
• Understanding of poverty dynamics, social protection principles and their application to current national economic and development issues.

Knowledge & Skills:

• Possession of a combination of broad business skills and IT experience including: general management skills in business and/or public sector, excellent business communications skills, business analysis including creation and review of functional and non-functional business requirements for IT solution, research and analysis, market analysis, benchmarking, industry best practices, etc.
• Ability to think strategically and create points-of-view, propositions and solutions to help clients gain value and solve complex,
• Creative thinking and conceptualizing of technology-based solutions;
• A proven record of delivering complex projects whilst working under pressure, managing stakeholder expectations throughout;
• Ability to manage and advice teams in how to maximise value from agile delivery, and how an organisation needs to change to consume digital platforms effectively;
• Positive and resilient, passionate about change and driven to exceeding your client’s expectations through exceptional delivery.
• Knowledge of cash-based transfers (CBT) programming in humanitarian context would be an asset.

Languages:

• International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

go to method of application »

Requisition No: 105366
Location: Maiduguri, Borno

Job Purpose

• Under the overall responsibility of the Head of Area Office, the incumbent will be focused on improving the value of technology in the Country Office.
• Through working with our internal clients, building strong relationships with senior management and key stakeholders, continual service improvements and mainstreaming of innovations, the shift to a new digital landscape supports our operational requirements.

Key Accountabilities (not all-inclusive)

• Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies;
• Develop and maintain technical expertise and knowledge of external industry developments to provide guidance in specific technical areas of competence;
• Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities;
• Propose change and continuous operational improvement that supports business capabilities, by defining needs, modeling the business and recommending solutions that deliver value for business priorities;
• Represent WFP at international meetings and conferences, to gather and share best practice, and propose new approaches to improve IT/TC service delivery;
• Participate in emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis;
• Manage and motivate a team of staff, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance;
• Set standards for Country Office assistance strategy through effective application of Digital Assistance Services (DAS);
• Review Country Office programme documents (e.g. submitted for Strategic Programme Review and Country Strategic Plans process), providing inputs to incorporate and strengthen DAS components;
• Implementation and continuous upgrades of Cybersecurity systems
• Beneficiaries data and transfer management
• Perform any other duties as required.

Deliverables at the end of the Contract:

• Support the budgeting, planning and deployment of IT and Telecommunications systems to support digital assistance, particularly cash-based transfers, in accordance with WFP corporate standards;
• Assist and advice in the development of programme operational plans and deliver resource requirements to facilitate achievement of overall CBT programme objectives;
• Provide data and documentation to support the procurement of ICT/SCOPE equipment and services in line with WFP rules and regulations;
• Play an active role in beneficiary registration activities such as systems configuration, on-site support, data storage and synchronization as well as beneficiary services;
• Support BTOs in maintaining IT Macro and Micro Assessments guidelines including Beneficiary Information Assessments standards to ensure IT contribution in transfer modality choice decisions;
• Support capacity building aimed at enhancing DAS expertise within the CO, Cooperating Partners and Government counterparts as and when required;
• Collate data and contribute to the preparation of accurate reports (Dashboards, weekly, monthly and on-Demand reports) on SCOPE and CBT activities to inform decision making;
• SCOPE/DAS implemented and fully leveraged to enable delivery of WFP assistance in a cost-efficient manner in the prioritized countries in the CO;
• On-going direct support to CO SCOPE/DAS operations is provided as required
• Full biometric data for all beneficiaries receiving assistance in Nigeria are accurately captured in SCOPE;
• Relevant CO staff and humanitarian/Government partners are properly trained and assisted in the use of SCOPE;
• Organized, accurate and well documented results
• Ability to work under own initiative and minimal supervision
• Effective use and compliance with WFP corporate guidelines/SOPs on IT, SCOPE and CBT activities

Qualifications & Experience Required
Education:

• Advanced university degree in Computer Science, Engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.

Experience:

• Five years or more (of which three international) of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.
• Has aligned IT strategies with business strategies and requirements.
• Has managed, coordinated and actively executed emergency response operations;
• Has managed large projects requiring innovative recommendations and approaches, at Headquarters and field.
• Has built strong relationships with internal and external partners to identify key business issues and identify new/improved IT solutions and services.
• Understanding of poverty dynamics, social protection principles and their application to current national economic and development issues.

Knowledge & Skills:

• Possession of a combination of broad business skills and IT experience including: general management skills in business and/or public sector, excellent business communications skills, business analysis including creation and review of functional and non-functional business requirements for IT solution, research and analysis, market analysis, benchmarking, industry best practices, etc.
• Ability to think strategically and create points-of-view, propositions and solutions to help clients gain value and solve complex,
• Creative thinking and conceptualizing of technology-based solutions;
• A proven record of delivering complex projects whilst working under pressure, managing stakeholder expectations throughout;
• Ability to manage and advice teams in how to maximise value from agile delivery, and how an organisation needs to change to consume digital platforms effectively;
• Positive and resilient, passionate about change and driven to exceeding your client’s expectations through exceptional delivery.
• Knowledge of cash-based transfers (CBT) programming in humanitarian context would be an asset.

Languages:

• International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.