Field Support Officer at Christian Aid

Location: Maiduguri, Borno
Type of contract: Fixed Term
Contracted hours: 35
Contract length: 4 months

Role Purpose

• To contribute to Christian Aid Livelihood and Resilience program in Borno state, by specifically supporting the effective implementation of CAID Livelihood response in Monguno Local Government Areas, Borno state

Role Context:

• The Field Support Officer will be stationed in Christian Aid office, in Monguno with possible deployment to other locations within Borno state.
• The Field Support Officer will focus on all field activities by working in close collaboration with other field staff to ensure that all livelihood related programme issues are implemented in a coordinated manner.
• S/he be responsible for ensuring the implementation of field activities ranging from targeting to distribution of items and related training by coordinating with staff on the field and all stakeholders.

Key Outcomes:

• Support the team to conduct beneficiaries targeting and sensitization on all livelihood activities in implementing locations.
• Prepare necessary documentation and reporting for activities implemented in accordance with donor and CA rules and regulations.
• Follow up with beneficiaries and groups to ensure timely implementation of communal activities.
• Support with the implementation of field activities in Monguno
• Support work plan development with all stakeholders for better project coordination’s.
• Prepare activities reports according to the agreed timeline and relevant templates.
• Perform any other duties as instructed by the other Livelihood Programme Coordinator
• Mobilize beneficiaries for participation in all project related activities.
• Support the team in organization of trainings

Role Requirements
Relationships:

• External: The role holder should be able to ensure coordination with partners, donors, government and other stakeholders in the implementation of field-based activities
• Internal: The role holder should be able to ensure coordination and support field-based activities at field level

Decision Making:

• The ability to make day to day decisions on issues around field activities to assist in the administration and smooth running of field-based project activities

Analytical skills:

• Analytical skills desirable to perform day to day field support responsibilities

Developing self and others:

• Typically involved in developing others’ skills by directing project work or in coaching and mentoring beneficiaries.
• May have the direct responsibility for developing, coaching and motivating volunteers, group leaders and community management project committee, undertakes performance reviews and development of action plans to improve the performance of others, whether staff or volunteers.

Person Specification
Applied skills/knowledge and expertise:
 
Essential:

• B.Sc/HND in Engineering, Business Management, Entrepreneurship or Social Works, Actuarial science, Agricultural related
• Minimum 1 year experience setting up and supporting livelihoods field-based projects preferably with an NGO in a host community or IDP setting
• Skills or training in basic bookkeeping or administration is desirable
• Prior experience working with local governments and stakeholders in the implementation of projects
• Ability to work independently and as part of a team; well organized, and able to prioritize multiple tasks.
• Experience in site construction management
• Working knowledge of MS Office and other relevant computer applications,
• Able to adapt to changing program priorities and emergency priorities that may arise
• Strong self-starter, able to take initiatives.
• Good planning and organizational skills coupled with problem-solving capabilities
• Hands-on community mobilization skills
• Experience in working in harsh climatic conditions and ability to communicate fluently in (Hausa and Kanuri) language will be an added advantage

Desirable:

• Familiarity with the culture of conflict and/or disaster-affected populations, ability to develop respect from a wide range of people and strong ability to communicate effectively on sanitation and hygiene matters.
• Fluency in the language of the working area (Hausa) is appreciated and the international language used in the humanitarian operation

IT Competency required:

• Intermediate

Competency Profile
LEVEL 1 - You are expected to be able to:

Build Partnerships:

• Work in a collaborative way that develops positive relationships and proactively provides help to others
• Proactively participate in teamwork and contribute ideas, including those that may be beyond your own or your team’s role.
• Keep others informed about what is going on in your own work area.
• Treat everyone with courteousness, dignity, and respect, recognizing that people are different and have different views.
• Act and behave consistently with what you say 

Communicate Effectively:

• Communicate clearly and concisely, verbally and in writing.
• Pass on messages or information promptly and accurately, ensuring clarity and understanding.
• Proactively question to clarify when needed.
• Explain things simply and in a different way if someone appears not to have understood.
• Be sensitive to and take responsibility for how your actions and words impact on others and adapt if necessary

Steward Resources:

• Be responsible for using resources economically, whether these are Christian Aid resources or wider environmental resources.
• Recognize that time is a resource and take responsibility and proactive measures for managing your time effectively.

Deliver Results:

• Agree your work plan and priorities, keep track of your own progress and keep others informed.
• Check the quality of your own work and deliver to expectations.
• Seek clarification and support from your manager when needed, ensuring appropriate sign-off.
• Respond promptly to the requests of others, handling competing priorities and seeking guidance on these where appropriate.
• Consider the consequences of your actions, and take responsibility for the impact on your work, your colleagues and team objectives.
• Be accountable for your actions.

Realise Potential:

• Acknowledge gaps in your own knowledge and skills and seek out information and advice to learn.
• Regularly ask for and act on feedback on own performance.
• Assist others by showing how to complete tasks and sharing knowledge.

Strive for Improvement:

• Demonstrate openness and willingness to embrace change, be flexible and adapt to new methods of working.
• Respond quickly and positively to new initiatives.
• Find ways to make improvements in your work and ways of working.
• Show initiative when faced with problems and proactively seek solutions
• Willingly share knowledge and information that may help others

Salary (Full time)
N4,103,445  per annum

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Location: Maiduguri, Borno
Type of contract: Fixed Term
Contracted hours: 35
Contract length: 4 months

Role Purpose

• To contribute to Christian Aid Livelihood and Resilience program in Borno state, by specifically supporting the effective implementation of CAID Livelihood response in Monguno Local Government Areas, Borno state

Role Context:

• The Field Support Officer will be stationed in Christian Aid office, in Monguno with possible deployment to other locations within Borno state.
• The Field Support Officer will focus on all field activities by working in close collaboration with other field staff to ensure that all livelihood related programme issues are implemented in a coordinated manner.
• S/he be responsible for ensuring the implementation of field activities ranging from targeting to distribution of items and related training by coordinating with staff on the field and all stakeholders.

Key Outcomes:

• Support the team to conduct beneficiaries targeting and sensitization on all livelihood activities in implementing locations.
• Prepare necessary documentation and reporting for activities implemented in accordance with donor and CA rules and regulations.
• Follow up with beneficiaries and groups to ensure timely implementation of communal activities.
• Support with the implementation of field activities in Monguno
• Support work plan development with all stakeholders for better project coordination’s.
• Prepare activities reports according to the agreed timeline and relevant templates.
• Perform any other duties as instructed by the other Livelihood Programme Coordinator
• Mobilize beneficiaries for participation in all project related activities.
• Support the team in organization of trainings

Role Requirements
Relationships:

• External: The role holder should be able to ensure coordination with partners, donors, government and other stakeholders in the implementation of field-based activities
• Internal: The role holder should be able to ensure coordination and support field-based activities at field level

Decision Making:

• The ability to make day to day decisions on issues around field activities to assist in the administration and smooth running of field-based project activities

Analytical skills:

• Analytical skills desirable to perform day to day field support responsibilities

Developing self and others:

• Typically involved in developing others’ skills by directing project work or in coaching and mentoring beneficiaries.
• May have the direct responsibility for developing, coaching and motivating volunteers, group leaders and community management project committee, undertakes performance reviews and development of action plans to improve the performance of others, whether staff or volunteers.

Person Specification
Applied skills/knowledge and expertise:
 
Essential:

• B.Sc/HND in Engineering, Business Management, Entrepreneurship or Social Works, Actuarial science, Agricultural related
• Minimum 1 year experience setting up and supporting livelihoods field-based projects preferably with an NGO in a host community or IDP setting
• Skills or training in basic bookkeeping or administration is desirable
• Prior experience working with local governments and stakeholders in the implementation of projects
• Ability to work independently and as part of a team; well organized, and able to prioritize multiple tasks.
• Experience in site construction management
• Working knowledge of MS Office and other relevant computer applications,
• Able to adapt to changing program priorities and emergency priorities that may arise
• Strong self-starter, able to take initiatives.
• Good planning and organizational skills coupled with problem-solving capabilities
• Hands-on community mobilization skills
• Experience in working in harsh climatic conditions and ability to communicate fluently in (Hausa and Kanuri) language will be an added advantage

Desirable:

• Familiarity with the culture of conflict and/or disaster-affected populations, ability to develop respect from a wide range of people and strong ability to communicate effectively on sanitation and hygiene matters.
• Fluency in the language of the working area (Hausa) is appreciated and the international language used in the humanitarian operation

IT Competency required:

• Intermediate

Competency Profile
LEVEL 1 - You are expected to be able to:

Build Partnerships:

• Work in a collaborative way that develops positive relationships and proactively provides help to others
• Proactively participate in teamwork and contribute ideas, including those that may be beyond your own or your team’s role.
• Keep others informed about what is going on in your own work area.
• Treat everyone with courteousness, dignity, and respect, recognizing that people are different and have different views.
• Act and behave consistently with what you say 

Communicate Effectively:

• Communicate clearly and concisely, verbally and in writing.
• Pass on messages or information promptly and accurately, ensuring clarity and understanding.
• Proactively question to clarify when needed.
• Explain things simply and in a different way if someone appears not to have understood.
• Be sensitive to and take responsibility for how your actions and words impact on others and adapt if necessary

Steward Resources:

• Be responsible for using resources economically, whether these are Christian Aid resources or wider environmental resources.
• Recognize that time is a resource and take responsibility and proactive measures for managing your time effectively.

Deliver Results:

• Agree your work plan and priorities, keep track of your own progress and keep others informed.
• Check the quality of your own work and deliver to expectations.
• Seek clarification and support from your manager when needed, ensuring appropriate sign-off.
• Respond promptly to the requests of others, handling competing priorities and seeking guidance on these where appropriate.
• Consider the consequences of your actions, and take responsibility for the impact on your work, your colleagues and team objectives.
• Be accountable for your actions.

Realise Potential:

• Acknowledge gaps in your own knowledge and skills and seek out information and advice to learn.
• Regularly ask for and act on feedback on own performance.
• Assist others by showing how to complete tasks and sharing knowledge.

Strive for Improvement:

• Demonstrate openness and willingness to embrace change, be flexible and adapt to new methods of working.
• Respond quickly and positively to new initiatives.
• Find ways to make improvements in your work and ways of working.
• Show initiative when faced with problems and proactively seek solutions
• Willingly share knowledge and information that may help others

Salary (Full time)
N4,103,445  per annum