Head - Market Services at Nigerian Stock Exchange

Division: Trading Business Division
Department: Market Services Department
Report to: Divisional Head-Trading Business
Grade: Principal Manager - Assistant General Manager
Estimated Date of Resumption: Monday, 3rd June, 2019

Job Summary

• The Nigerian Stock Exchange services the largest economy in Africa, and is championing the development of Africa’s financial markets.
• The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world. In pursuing a vision of becoming the innovative hub of technology solutions that provide unique customer service experience, the Head, Market Services will have the strategic responsibility of delivering timely, accurate and reliable market data to local and international clients, maintaining intellectual property rights on the sale of its market data and the provisioning of a co-hosting facility for the Exchange.
• In addition, the incumbent will develop policies and procedures for all the functional units within the department

Key Responsibilities
Market Data:

• The Head, Market Services shall be responsible for the overall growth of the Exchange’s client base through prospecting, relationship management, referrals, cross-selling etc
• The jobholder will develop Market Data agreement policies and procedures that enable sale & distribution of market data and also supervise the effective management of all market data services and clients
• Monetize technology capabilities
• Supervise the provision and sales of all market data products and services by ensuring integrity of data. Partner with other divisions and units to gather data from individual sources to disperse to customers
• Oversee responses to all customer data queries (adhoc reports) and requirements
• Provide monthly business management reports
• Ensure resolution of escalated problems and issues
• Oversee market data reporting processes and manage internal and external stakeholders to ensure adequate analysis and visualisations are commensurate with set standards, providing unique experience for clients in particular and the general public at large

FIX:

• Oversee and ensure the smooth running of the FIX infrastructure to adequately support the ecosystem of users in line with best practice
• Ensure the reliability and performance of the underlying software modules and delivering accurate data between networks. Oversee the Order Management System
• Leverage relationships with key players from the buy-side, sell-side and inter-dealer market to drive operations of FIX

X-Net:

• Oversee and manage the X-NET platform Manage the sales and distribution and support for all X-net services Hosting Services:
• Provide hosting platform for Dealing Member Firms (DMF) using The Exchange’s cloud services to host their application
• Create/provide innovative support for the market eg e-IPO platform

Contact Centre:

• Convert the Contact Centre into a profit centre
• Oversee the Contact Centre and ensure high quality interactions and experience customers and The Exchange
• Deploy the use of Artificial Intelligence to anticipate customer’s inquiry and predict their needs in order to provide appropriate support throughout the interaction. Monitor and ensure continuous improvement in of service provided to clients High level engagement with clients to obtain qualitative and quantitative feedback to improve the Exchange’s customer experience. Data Warehouse (XDB):
• Responsible for any updates/new requirements interfacing other external entities and creation of Application Protocol Interface (API)
• Oversee the Market data workshops – an initiative for the Capital Market
• Serve as the single point of contact for all market data vendors & Independent software vendors
• Articulate and respond to Change Requests (CR) from businesses
• Oversee the Market Data Workshop Initiative targeted at the Capital Market community
• Serve as member of the Index Committee
• Serve as a member of the committee that looks after index value and index creation
• Engage Market Data Vendors (MDVs) / Independent System Vendors (ISVs) to ensure value is provided to all stakeholders

Qualification and Experience

• Minimum of 15 Years experience in Data Management and Analysis; experience within Exchanges/Financial Services sector will be an added advantage
• B.Sc degree in Computer Science/ Economics/ Engineering/ Mathematics or Physics.

Functional Competencies:

• Analytical Thinking
• Budgeting
• Business Acumen
• Business Analysis
• Business Process Audit
• Cost Management
• Ethics Knowledge
• Financial Acumen
• Information Management
• Information Security
• Knowledge of Trading Platforms
• Management Acumen
• Marketplace Knowledge
• Presentation
• Stakeholder Management
• Strategic Research
• Microsoft Office Packages

Behavioural Competencies:

• Attention to Detail
• Building Trust
• Change Management
• Collaboration
• Decision Making
• Delegation
• Effective Communication Skills (Written & Oral)
• Integrity
• Inter-Personal Relations
• Leadership
• Planning and Organizing