Health Informatics Officer at Maryland Global Initiatives Corporation Nigeria (MGIC)

Reports to: Health Informatics and System Analysis Specialist

Job Purpose

• Providing the delivery team with the domain knowledge support to facilitate effective disposition of all service requests
• Works with end users to elicit high level requirements and capture business needs and dearly articulates and documents business functional requirements.

Duties and Responsibilities
Technical Expertise:

• Providing the delivery team with the domain knowledge support to facilitate effective disposition of all service requests
• Works with business users to elicit high-level requirements and capture business needs
• Clearly articulates and documents business functional requirements
• Review Customer/Clients Business Requirements/Request (CBR), Business Problems Statement and Create Business Functional Requirements (BFR)
• Conducting reviews with all Team on Technical Deliveries
• Performs requirements analysis in conjunction with the Technical Design Team & Technical Architects
• Engage with client on requirements and application Review Solution & Design
• Preparation and circulation of status report
• Tracking of Risks and Issues
• Create Cost case & Estimation
• Participate in project planning & definition of project scope, goals and deliverables
• Participate in defIning project tasks and resource requirements
• Responsible for tracking project deliverables using appropriate tools
• Constantly monitor and report on progress of the project to all stakeholders
• Implement and manage project changes and interventions to achieve project outputs
• Manages ongoing relationship with business partner to drive satisfaction with IT
• Obtains key inputs from enterprise architecture teams and identifies solution interdependencies
• Engages with knowledge workers to incorporate usability and user interface needs when designing systems
• Proactively resolves customer satisfaction issues.

Communication:

• Maintain reports and documentation that are consistent with the task at hand and available to all concerned parties via e-mails or standard archiving options
• Connects easily with supervisors and colleagues at all levels in a professional manner

Creativity:

• Generate solutions or approaches to the most demanding problems within the team
• Establish workable, prioritized and highly effective problem- solving plans for each problem.

Mode of Evaluation:

• Biannual updated SOP for team
• Responses via e-mail to supervisors, colleagues & management on key issues
• Documentation of innovative new ideas or problem-solving initiative
• Employee assessment of supervisor

Qualifications
Education:

• Bachelor's Degree in Computer Science, Electrical, Engineering, Computer Engineering or similar technical discipline; or equivalent demonstrable experience.

Experience:

• Minimum of 3 years of technology experience
• 2 years hands-on technical roles in the field and relies on experience.

Specialized Knowledge:

• Ability to manage multiple projects simultaneously and under pressure
• Strong attention to detail and focus on task completion
• Internal and External Stakeholder Management
• Team leader capable of motivating staff
• Ability to get on with all levels of people
• Possess strong relationship building skills
• Superb communication skills and able to articulate technical jargon to a nontechnical audience
• Ability to gain results through others
• Knowledge of project management methods
• Able to continuously meet targets and surpass expectations
• Articulate and well presented
• Having the necessary drive and enthusiasm required for a tough competitive industry. Extensive knowledge of data processing, hardware platforms. and enterprise software applications.
• Technical experience with systems networking, databases, Web development, and user support.
• Good background in Data Base design in Microsoft SQL and Access
• Background in Microsoft NET, Visual Basic, Excel, Word, Outlook and HTML
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.

Skills:

• Strong project management skills with effective results focus within an information systems environment
• Strong analytical and problem-solving skills
• Experience in the development and implementation of standards, procedures and guidelines to support operational processes
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;
• Proven ability to be flexible and work hard, both independently and in a team environment, in high pressure on-call environment with changing priorities
• Willingness to work occasionally outside of normal business hours
• Excellent English oral and written communication skills
• A results oriented individual who thrives working in a fast paced environment

Abilities:

• Ability to multi- task, Analytical skills
• Ability to follow verbal or written instructions, Thinking analytically, Communication, Using effective verbal communication, Using effective written communication
• Handling stress & emotions, Concentrating on tasks, Making decisions, Adjusting to change
• Examining/observing details
• Sitting for long periods at a time

Interpersonal/Individual Competencies:

• Ability to work with other team members, flexibility, decisiveness and personal integrity.

Working Conditions

• Requires a minimum of planned 2 weeks of travel per quarter to provide technical support, mentoring and supervision
• But must be able to work with very SHORT timelines that may require unplanned travels and long work hours.

Physical Requirements

• This job requires long hours of data review and analysis with periods of very few or non-breaks.