Payment Operations Associate at BitPesa

Job Summary

• The Payment Operations Associate is responsible for customer payments, cash reconciliation, assisting with trade confirmations, basic accounting tasks, and ad hoc projects. Supports the Finance and Trading team with issues related to payments.

Key Responsibilities
Payments:

• Respond to customer inquiries regarding payment issues
• Work with payment providers, customer service, and finance department to research customer payment issue such as missing payments, invalid account details, or discrepancies
• Verify customer payments and provide proof of payments
• Queue payments in various portals (BP website, bank platforms, payment processors)
• Work with the trader and customer service team to process customer transactions
• Maintain a statement of accounts for MTO clients
• Provide support to customer support
• Confirm payment request and process according to policies

Approvals/Verifications:

• Approve payments for customer transactions and treasury trades
• Verify deposits across all our bank partnerships

Treasury Management:

• Produce cash flow projections for float management
• Recommend cash management strategies to help optimize float

Reconciliation:

• Assist with reconciliation research
• Work closely with the accounting department to resolve reconciliation issues
• Work closely with the data analyst and trader to maintain transaction data integrity

Bank Account & Payment provider Administration:

• Provide transaction documentation to our multiple bank partners
• Help open new bank accounts including documentation submission
• Help optimize treasury system through banking and payment partners

Requirements

• The applicant should possess a University degree
• Have at least 3 years of experience of working in an accounting, finance or Treasury Back Office environment.
• Should be particularly good at handling reports and all the relevant data and information.
• Should have excellent communication skills and should be able to convey all the important data received from the front end to the back end.
• Strong interpersonal skills and self starter.
• Ability to perform at a high level in a fast past environment
• Numerical, good attention to detail, flexible.

Compensation
Competitive. Monthly salary to be determined based on experience.