Guest Relations Officer at Lilygate Hotels

Position Summary

• Attend to guests courteously and deal promptly with their requests and queries.
• Have detailed information about the hotel and city.
• Check on VIP guest movements, complete their pre-registration formalities.
• Allocate rooms to all arriving guests after checking the guest preferences.
• Collect guest feedback forms and do any possible first hand service recovery steps.
• Have detailed information regarding arrivals and room requirements.

Position Requirements

• Excellent oral and written communication skills.
• Positive interpersonal skills.
• Good command of the English language.
• Minimum of HND or BSc degree in a Business or Hospitality related field.
• Previous work experience in 4 star or branded hotels an added advantage.