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  • Posted: Mar 7, 2019
    Deadline: Not specified
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    We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Call Center Agent (Portugese)

    Our Client, a MULTINATIONAL FIRM located in Lagos is looking to fill the role of a CALL CENTER AGENT (PORTUGUESE).

    JOB DESCRIPTION

    • Obtains client information by answering telephone calls; interviewing clients; verifying information.
    • Determines eligibility by comparing client information to requirements.
    • Establishes policies by entering client information; confirming pricing.
    • Informs clients by explaining procedures; answering questions; providing information.
    • Maintains communication equipment by reporting problems.
    • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
    • Accomplishes sales and organization mission by completing related results as needed.

    Essential Skill

    • Verbal Communication
    • Phone Skills
    • Listening
    • Data Entry Skills
    • People Skills
    • Informing
    • Customer Focus
    • Customer Service
    • Attention to Detail
    • Professionalism
    • Multi-tasking

    QUALIFICATION

    • B.Sc or its equivalent in Portuguese or any related discipline.
    • Must be through with NYSC
    • Must be fluent in Portuguese and English speaking.

    Method of Application

    Note*** Only qualified candidates would be shortlisted. Interested candidates should forward CV (MS Word Format) to recruitment@willerssolutions.com Using “CALL CENTER AGENT (PORTUGUESE)” as the subject of the role

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