General Manager at Fadac Resources

Our client is a leading fast-food restaurant, they offer quality, healthy and affordable meals of both local and international cuisines. They are in need of a General Manager at Ikorodu, Lagos.

Responsibilities

• Coordinate daily Frontend and Backend of the restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• BSc degree in Business Administration; hospitality management or culinary schooling is a plus
• Understanding of food outlet business is a plus.
• Good understanding of social media
• Proven work experience as a Restaurant Manager, or similar role
• Proven customer service experience
• Extensive food and beverage (F&B) knowledge,
• Strong leadership, motivational and people skills
• Acute financial management skills