Customer Service Representative at Transsion Holdings

Candidate’s Key Roles and Responsibilities

• Receiving and registering of phones and accessories using the Carlcare online platform
• Responsible in escalation of received phones to collection point for further processing
• Ensuring timely delivering of phones to customers
• Testing of customers phones after delivery
• Checking of bounce repair phones and sending them back for further analysis and repair
• Ensuring timely attendance to customers.
• Ensuring the downloading of call report to check for phones that are taking too long for repairs
• Sending emergency phones on time for repair and making sure it gets back to us for delivery
• Provision of feedback forum for customers through online, mail and phone calls

Experience and Qualifications Required for the role

• At least 0-2 year’s work experience.
• Minimum of Bachelor’s degree or its equivalent or above.
• Professional certificates on CRM or related area is an added advantage
• Familiar with reception service etiquette standards
• Familiar with ethics on receiving and initiating phone calls

Candidate’s Required Competencies and Attributes

• Female or Male candidates
• Preferred candidate would be between the ages of 18-30 years.
• Proficiency in MS Office
• Good communication skill
• Good listening skills
• Strong attention to details
• Hardworking and motivated
• Multi-tasking
• Ability to work with little or no supervision
• Team player
• Excellent time management abilities
• Good analyzing skills