Front Desk Clients Relations Executive at Ultra Media Solutions Limited

Job Description

• Ultra Media Solutions Limited requires a FEMALE Front-desk/Clients’ Relations Executive who will work alongside our other Clients Relations Executive
• This key person must be an Inspiring, confident and self-driven person with bias for action in line with our business goals.

Job Brief

• We are looking for a Front desk manager to manage our reception areaYou will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• You will also coordinate all front desk activities, including calls, reservations and guest’s services.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
• Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, as the Most Important Gateway To Ultra Media Solutions Group, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure timely and accurate customer service
• Handle complaints and specific customers’ requests
• Ensure proper mail distribution
• Keep updated records of office expenses and costs
• Developing and maintaining efficient systems to deal with client queries and support
• Referring issues and potential sales opportunities to Sales and Marketing Executives where relevant
• Handling and resolving all questions, requests, complaints and all other front desk activities
• Providing efficient and professional first line account management to clients
• Assisting the business development team in developing efficient systems to support the work of the Team
• Handling mail boxes, telephone and correspondences
• Building and maintaining relationships with clients and key personnel within customer companies
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales and marketing team to opportunities for further sales within key clients/organisations
• Letting customers know about other products and services the company offers.
• Achieving client relationship targets and Kepis as set by the Head of Marketing
• Escalating and resolving areas of concern as raised by clients.
• Liaising with internal departments to ensure client needs are fulfilled effectively

Requirements

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (printers etc)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Past working experience in Staff Administration will be an added advantage
• B.Sc or HND in any related field; additional certification is a plus

Remuneration
Attractive.