Product Manager, Data and Analytics at Crowdforce

Job Purpose

• You will lead a team of professionals to Manage CrowdForce’s Data and Analytics Platform as a product with the aim of increasing profitability through careful strategic planning and positioning in the FMCG, Government and Humanitarian Industries.
• You will be the key person for developing business development strategies focused on brand and financial growth and arranging business development meetings with prospective clients and/or partners.
• If you are a strategic individual with a growth-focus mindset, we would like to meet you.

Key Areas of Responsibility

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Know customer needs through research and market data.
• Develop innovative ways to communicate the company’s service options to potential and existing customers.
• Oversee the design process of our publicity material.
• Developing business growth strategies and plans.
• Develop strategies to increase client base.
• Have an in-depth knowledge of business products and value proposition.
• Write business proposals.
• Attend conferences, meetings, and industry events
• Identify and map product strengths and customer needs.
• Research business opportunities and viable income streams.
• Follow industry trends locally and internationally.
• Draft and review contracts.
• Report on successes and areas needing improvements.
• Continuously evaluate the effectiveness of all marketing activity.
• Monitor competition by gathering current marketplace information on new services and promo options.
• Recommend changes in service and policy by evaluation results and competitive developments.
• Oversee the lifecycle of Crowd Force Projects from start to finish.
• Create product marketing communications objectives.
• Work with the marketing & communications team to create product sales strategies.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Manage the product team, including coaching and disciplinary actions, planning, monitoring and job appraisal.
• Be the Expert on everything about the Product including its unit economics.
• Approve Travel, Cost and Expenses of the Product Team.
• Source, negotiate and close deals with reliable partners. Prioritizing a good mix between quality and best price.
• Leverage companies’ network through the C-suite and external stakeholders to achieve results where necessary.
• Diagnose service delivery problems and initiate actions to maintain or improve levels of service.
• Serve as the liaison between the company and the customer and ensure dispatch of all correspondence to the customer and the follow-up of all correspondences and initiatives.
• Maintain contact with the customer and stakeholders throughout to ensure satisfaction and determine their needs.

Requirements

• A B.Sc. in Business Development, Economics, Finance, Marketing or equivalent role.
• Minimum of 4 years’ Previous experience as a product manager or business developer in the FMCG industry.
• Should have experience in carrying out market research, data collection and surveys.
• Must be a data enthusiast.
• Experience in identity management is an added advantage.
• Knowledge of the Government and Humanitarian industries is an added advantage.
• Proficiency in the use of MS Outlook and Office suite of products (Word, Excel & PowerPoint).
• Ability to work with minimal supervision.
• Excellent interpersonal and relationship building skills.
• Able to communicate ideas clearly.