Practice Manager at Bradfield Consulting

Location: Lekki, Lagos
Job Type: Full-time

Job Responsibility

• To manage, maintain and enhance the Firm’s human resources and administrative operations, including supervising all non-attorney personnel, all policies relating to human resources, talent management, staff retention and other relevant human resource practice; evaluating and managing the Firm’s operating and information systems and evaluating, managing and supervising the facilities of the Firm.

Job Summary
To carry out administrative, business, managerial/HR and other functions within the Firm as follows:

Administrative Functions:

• Maintain an orderly and efficient office environment;
• Ensure the efficient implementation and maintenance of administrative practice within the Firm;
• Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary;
• Managing the reception and deliverables of administrative staff including the daily dispatch of all correspondence to clients, and litigation filings in court;
• Ensure the prompt payment of all subscriptions and services, including the payment for the road toll for the Firm’s car fleet, on a monthly basis or as may be needed;
• Implement and supervise effective procedures for the daily opening and closure of the Firm;
• Supervise the guards provided by the Firm’s security service provider and put effective measures in place towards adequate security of the office environment;
• Ensure that the security guards assigned to the Firm are fully trained on the opening and closing rules for access into the office premises, as well as, observing all protocols in the event of an emergency within the building and/or on the premises;
• Ensure suitable arrangements are in place for operations and maintenance of office fixtures, fittings, electricity provision, generator management, water supply and all other systems to ensure a smooth working environment;
• Monitoring all fixtures and utensils required in the dining room, Partners lunch room and meeting rooms to ensure prompt replacement of items as and when required;
• Reviewing statements, invoices, receipts and charges;
• Overseeing the procurement and maintenance of the Firm’s equipment, supplies and services within budgetary constraints;
• Monitoring all contractors and staff working over the weekend to ensure strict adherence to the Firm’s Policies;
• Liaising with external contractors as required;
• Planning all end of year activities, including punctual ordering of the Firm’s Christmas cards, skeletal roster for staff during holidays, coordinating and supervising the operations of the Firm’s services during extended holiday periods;
• Ensuring the renewal of contracts and policies as required.

Recruitment and talent management:

• Maintain the work structure by preparing and updating job descriptions and requirements for all positions in the Firm;
• Maintain staff organization by supervising and handling where required, the recruitment, testing and interviewing programme for prospective staff;
• Support the Partners to ensure the right staff selection across all practice groups of the Firm;
• With supervision of the Managing Partner, ensure that all staff have a Personal Development Plan (PDP) within sixty (60) days of recruitment and annually thereafter;
• Manage induction and retention of staff; including providing training for new staff;
• Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary;
• Liaising with external recruitment and team management consultants as required;
• Assessing current and future staffing needs based on organizational goals;
• To put in place strategies to enhance staff motivation and engagement;
• Maintain a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; recommending, planning, and implementing pay structure revisions;
• Ensure planning, monitoring, and appraisal of staff work results by training managers to coach and discipline staff;
• Manage an effective training plan for all staff in the Firm in accordance with an approved PDP;
• Ensure the periodic review of HR policies as required.

Management/HR Functions:

• Preparing and updating the Firm’s Master List of Staff regularly and forwarding to the Human Resources Partner;
• Ensuring a yearly calendar for all planned leave is prepared at the start of every new year and managing all staff absences and reporting to the Partners as appropriate;
• Advising the Human Resources Partner about confirmation of staff as and when due;
• Aligning people and projects to achieve results;
• Working with direct reports to establish performance standard for work assignments, monitoring work status and progress including goals and objectives;
• Ensuring that employees are treated in a fair and equitable manner;
• Managing employee issues and resolving grievances;
• Assisting Partners with recruitment of practitioners and other admin staff;
• Conducting disciplinary and termination meetings after consulting with the Partners;
• Ensuring that the Firm’s policies and procedures are well understood and adhered to by all staff;
• Assessing current and future staffing needs based on organizational goals;
• To initiate and undertake a programme of annual appraisals for all employed staff, addressing specific training needs;
• Developing staff through coaching, mentoring, rewarding, training and guiding;
• Maintain/supervise accurate records and files pertaining to staff; maintains personal records;
• Conduct spot checks within the office premises to ensure the required standards of cleanliness are being adhered to;
• Provide support, guidance and training to the admin staff to ensure all staff are fully informed of their duties as stated in their Job Descriptions.

Facilities Management:

• Management of services and processes that support the core business of the Firm;
• Ensure that the Firm has the most suitable working environment for its employees and their activities;
• Use best business practices to improve efficiency, by reducing operating costs while increasing productivity;
• Oversee the facilities management of the Firm and providing guidance in developing processes and procedures for effective facilities management.

Qualifications

• B.Sc. or B.A in Human resources, Business Administration, Sociology or any related field of study
• At least 5 - 10 years of experience in relevant human resource management and administration is required
• M.Sc. or MBA would be an added advantage
• HR professional qualification/certifications (PHR, GPHR) additional
• Excellent communication and strong presentation skills.
• Strong problem solving, listening and learning skills and proactive/analytical thinking
• Absolute command of Microsoft office applications (Outlook, Word, Excel, PowerPoint)

Remuneration
Reasonably compensated with usual benefits.