Channel Partner Account Operations Manager for Central Africa at Hewlett Packard - HP

Apply Job ID 3038772

Job Description

• The Channel Partner Account Manager applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• May provide mentoring and guidance to lower level employees.

Responsibilities

• Manages the operational business relationship of large accounts (distributors and resellers of HP in Nigeria, Ghana, Angola and Libya), often with global/regional reach; serves on account team, providing operational perspectives.
• Plans and leads business analyses and provides recommendations to sales teams and business units.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements (in particular related to the importation processes & policies of goods in Nigeria, Ghana, Angola and in Libya).
• Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
• Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
• Consults and advises on operational matters of high complexity to internal clients up to the Director level.
• Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Education and Experience Required

• First-level university degree or equivalent experience; advanced university degree preferred.
• Typically 6-10 years of related experience, preferably in supply chain (importation of goods in Nigeria, Ghana, Angola and Libya), customer service, procurement or financial management.
• Typically 2-4 years of experience supporting
• Global/regional accounts or large, complex domestic accounts.
• Project management experience preferred.

Knowledge and Skills

• Excellent communication skills (e.g. written, verbal, presentation);
• Fluency in English; mastery in Portuguese would also greatly help but is not a must; and mastery in French would also be a plus.
• Excellent leadership, negotiation and influence skills.
• In-depth understanding of core HP businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.