Unit Head, Client Services at Union Commercial Insurance Brokers Limited (UCIB)

DIVISION: CLIENT SERVICES

Job Profile

To co-ordinate the company’s Client Services activities with the aim of maximizing value to stakeholders.

Key Responsibilities

• To take charge of the Client Servicing Unit as the Supervising Officer
• To manage all clients accounts as contained in the list handed over to you in all matters relating to general business
• To ensure that our service benchmarks indicatedby service deadlines are kept
• To ensure proper and regular recording of all business intakes in the manner already designated in the department
• To ensure proper and regular recording of all claims incurred in respect of all the clients in the claim register in the manner already designated in the department
• To ensure regular visitation of all the clients in the company’s stable with a view to resolving all matters that may cause frictions between the company and the clients and to seek to expand the frontier of business patronage at each visit
• To ensure proper debiting of all transactions that comes to the company appertaining to your area of supervision
• To ensure growth of Commission Income within the unit by expanding the portfolio under management both vertically and horizontally i.e. expand existing business and introduce new ones
• To ensure proper safe keeping and maintenance of all company’s assets within the department
• To ensure confidentiality of all information relating to all the clients under your supervision
• To ensure proper motivation and discipline of all staff under supervision
• To promote the good image of the company in the discharge of your duty both within and outside the company’s premises
• To undertake any other assignment as delegated to you by Management
• To report directly to the Operation Manager (Technical)

Required Qualification/Experience/Professional Membership

• First degree in any Discipline with a minimum of Second Class honours.  Relevant Masters’ degree will be an added advantage
• A recognized professional certification will be an added advantage
• 5 years relevant experience and exposure in the marketing of insurance services

Skills/Competence Requirement

• Financial Analysis/Financial Market Analysis
• Relationship Management
• Understanding Customer Value Proposition
• Product knowledge
• Product Pricing & Performance Management
• Investment Management
• Industry Knowledge
• Marketing & Business Development
• Customer Service Orientation
• Excellent client relationship