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  • Posted: Dec 14, 2018
    Deadline: Not specified
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    Union Commercial Insurance Brokers Limited (UCIB) is a people-focused organization driven by passion for delivering quality service that enhances the value of our customers. Our team understand that every one of our customers has a unique set of insurance needs. At UCIB, our depth of sector knowledge means we can create a bespoke package of cover speciall...
    Read more about this company

     

    Unit Head, Client Services

    DIVISION: CLIENT SERVICES

    Job Profile

    To co-ordinate the company’s Client Services activities with the aim of maximizing value to stakeholders.

    Key Responsibilities

    • To take charge of the Client Servicing Unit as the Supervising Officer
    • To manage all clients accounts as contained in the list handed over to you in all matters relating to general business
    • To ensure that our service benchmarks indicatedby service deadlines are kept
    • To ensure proper and regular recording of all business intakes in the manner already designated in the department
    • To ensure proper and regular recording of all claims incurred in respect of all the clients in the claim register in the manner already designated in the department
    • To ensure regular visitation of all the clients in the company’s stable with a view to resolving all matters that may cause frictions between the company and the clients and to seek to expand the frontier of business patronage at each visit
    • To ensure proper debiting of all transactions that comes to the company appertaining to your area of supervision
    • To ensure growth of Commission Income within the unit by expanding the portfolio under management both vertically and horizontally i.e. expand existing business and introduce new ones
    • To ensure proper safe keeping and maintenance of all company’s assets within the department
    • To ensure confidentiality of all information relating to all the clients under your supervision
    • To ensure proper motivation and discipline of all staff under supervision
    • To promote the good image of the company in the discharge of your duty both within and outside the company’s premises
    • To undertake any other assignment as delegated to you by Management
    • To report directly to the Operation Manager (Technical)

    Required Qualification/Experience/Professional Membership

    • First degree in any Discipline with a minimum of Second Class honours.  Relevant Masters’ degree will be an added advantage
    • A recognized professional certification will be an added advantage
    • 5 years relevant experience and exposure in the marketing of insurance services

    Skills/Competence Requirement

    • Financial Analysis/Financial Market Analysis
    • Relationship Management
    • Understanding Customer Value Proposition
    • Product knowledge
    • Product Pricing & Performance Management
    • Investment Management
    • Industry Knowledge
    • Marketing & Business Development
    • Customer Service Orientation
    • Excellent client relationship

    Method of Application

    Qualified applicants should send their applications using EXCEL FORMAT below to info@ucib.com.ng or info@ucibonline.com.

    Also attach your Curriculum Vitae

    The subject of your application should be bdm301218

    Please note that only shortlisted candidates will be contacted.

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