Technical Support Officer at Willers Solutions

Job Description

• Working with customers/employees to identify computer problems and advising on the solution
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Ability to speak French fluently is a plus
• Testing and fixing faulty equipment

Qualifications

• Minimum of an OND or its equivalent in Engineering or any Technical related discipline.
• Minimum of 2 years experience as a Technical Support Officer.

Required Skills:

• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date Technical Skills and knowledge
• Must have Electronics Background
• Good interpersonal and customer care skills
• Good accurate records keeping.