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As a market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device â€" SAP empowers people and organizations to work together more efficiently and use business insight more effectively to ...
EXPECTATIONS AND TASKS
- Second level support for all kind of HR inquiries coming from employees and managers in accordance with Service Level Agreements
- Keep HR Portal pages up-to-date and deliver input for HRdirect knowledgebase
- Creation of HR statements
- On-boarding of new hires and related administration
- Administration of contractual changes
- Involvement in exit procedure including exit interviews
- Standard reporting including certain reports for authorities
- Support during restructurings
- Vendor interaction
- Support alignment and HR shared service migration activities
- Promotion of HR Shared Service Centre concept and support of local HR communication
- Partner with other HR Service Specialists in EMEA, Process Specialists and HR Solution Centers, HRBPs and CoEs to solve open issues and improve our services
WORK EXPERIENCE
- 2-5 years of work experience in similar role in HR
- Customer service experience
- Work experience in HR Shared Services
- Experience working in multinational company Desirable
- SAP HR system knowledge
- Experience in working in a virtual team
- Project management experience
- Customer Relationship Management system usage desirable
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Business Degree preferred
- Knowledge of employment law/ legislation
- Professional communication skills; both written and verbal
- Customer oriented
- Quality driven, analytical and problem solving skills
- Ability to work under pressure and to deadlines
- Flexible / adaptable
- Accuracy / attention to detail
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to plan and organize work well
- Work well on own initiative and independently without supervision, must be self driven and motivated
- Ability to work with confidential information
- Good knowledge of HR processes
- Excellent MS Office skills (Excel, Word, Outlook, PowerPoint)
- English language skills written and spoken fluently is essential
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