Channel Partner Officer at e.Stream Networks (Nigeria) Limited

Location: Opebi, Lagos
Reports to: Senior Manager, Retail Sales
Direct reports: N/A

Job Purpose

• The Channel Partner Executive is responsible for identifying and recruiting new channel partners, supervising sales activities of partners, being up-to-date with market trends, informing partners about portfolio changes, and improving partner management activities.

Duties and responsibilities
Strategic Insight and Integration:

• Increasing market penetration/share through the development of trade partners.
• Responsible for implementing the road map on how to drive sales and revenue for the retail business through the channel vertical
• Creating market awareness by branding dealers/resellers shop.

Technical / Analysis and Problem Solving:

• Keeping up data with Products and Competitors.
• Mapping of channel partners to different coverage area
• Ensure that partners comply to all regulatory requirement in respect to KYC

Leadership:

• Responsible for the overall performance of the Channel Partner vertical.
• Training and development of channel partners

Interpersonal, Relationship Management & Collaboration:

• Tracking and monitoring channel partners inventory.
• Keeping trade partners abreast of organizational development.
• Escalate Partner/customer impacting issues not within control to technical unit.

Customer Focus:

• Provide and get feedback from Partners
• Ensure customer satisfaction and manage Service Level Agreements with third party vendor

Requirements
Education & Work Experience:

• Graduate with B.Sc. or HND in ICT, Social Science, Art, Engineering or Relevant discipline (Minimum of Second Class or equivalent)
• Minimum of 2- 3years experience in sales & Marketing and sales
• Experience in telecommunication
• Membership of a relevant professional body is an added advantage.

Competency, Skills & Certifications:

• Global or Local Certification Marketing (NIMN)
• Market Intelligence
• Advance Negotiation Skills.
• Good interpersonal Skills
• Proficiency in Microsoft Suite
• Relationship Management
• Business Communication
• Presentation Skill
• Territory Management
• Relationship & People Management

KPIs:

• Growth in subscriber’s base through Channel Partners
• Growth in revenue generation through Channel Partners
• Create high level customer experience/customer satisfaction
• Collecting dealers/resellers feedback and market research.
• Meeting the target for the assigned channel partners.
• Revenue achievement.
• Strict compliance to eStream administrative policy.
• Strict compliance to eStream ISO 9001:2015 Procedures.

Working conditions

• The incumbent may be required to travel out of station often.

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the physical and mental demands.