Store General Manager at Pivotage Consulting

Ref No: LACH/1120/SGE
Location: Lagos State, Nigeria.
Type: Full Time
Career: Mid/Level Expert
Reports to: Managing Director.

Job Responsibilities

• To ensure staff on duty adhere to the company’s uniform policy at all times when on duty
• To ensure that food and drinks are served and presented in accordance with company standards
• To monitor and control stock usage and reorder supplies
• To maintain product knowledge and be familiar with current promotions and any new products
• To ensure staff adhere to the company’s stock control procedures
• To monitor and ensure till operations (cash drawers) are accurate
• To be vigilant and maintain high level of security
• To ensure no pilferage of company property or stock
• To provide excellent customer service at all times with the key aim of retaining customers and attracting new customers
• To coordinate the roster and ensure high level of attendance and timekeeping is maintained, implement disciplinary measures
• To coordinate daily/ weekly floor staff meetings
• To ensure the store adheres to all food hygiene, health and safety standards
• To ensure all daily and monthly reports are submitted within timelines
• To train floor staff in line with job responsibilities and company standards
• To solicit feedback from customers on the service food and drinks provided
• Refer all Customer complaints and concerns to management
• Assist in setting up for special events and festive seasons such as Xmas, Val’s day, Black Friday etc.

Job Requirements

• Bachelor's degree in a relevant discipline.
• Minimum of 3 years’ cognate experience in Management.
• Strong understanding of customer and market dynamics and requirements.
• Must have the ability to take initiatives and accept challenges.
• Must have the ability to be upright in areas of personal character, commitment, organizational and communication.
• Must have the ability to demonstrate, interact and cooperate with all company employees.
• Must have the ability to maintain accurate records of all management activities and continuously adhere to all company policies, procedures and business ethics codes.