Customer Care Officer at FIVE3 Nigeria Limited
Posted on: 12 November, 2018
Deadline: 17 November, 2018
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FIVE3 Nigeria Limited is in urgent need of Customer service representatives that help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Customer Care Officer
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- NOTE:- Interested and qualified applicants MUST be Lagos State resident, only qualified candidate will be contacted and salary is between #50,000-#75,000
Method of Application
Interested and qualified? Send in your application by clicking the Apply button below
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