Customer Service Officer at The BIG Group

Responsibilities
    Deal directly with customers either by telephone, electronically or face to face
    Respond promptly to customer inquiries
    Handle and resolve customer complaints
    Organize workflow to meet customer time frames
    Direct requests and unresolved issues to the designated resource
    Keep records of customer interactions and transactions
    Maintain customer databases
    Manage administration

Requirements
    A University degree in any discipline
    Knowledge of Project Management and Public Relations
    Minimum of 2 years work experience.
    Basic computer knowledge
    Good written and oral communication skills with proven ability to create grammatically correct responses
    Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
    Knowledge of customer service principles and practices, ability to multi-task; Persistent and supportive attitude
    Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization
    Ability to relate with customers and handle telemarketing
    Sound knowledge of telephone etiquette and excellent listening skills.