Admin/Customer Service Executive at Fadac Resources

Details:
Our client is an indigenous company operating in the whole value chain of the LPG sector. They are in need of an experienced Administrative/ Customer Service Executive.

Responsibilities

• Direct activities related to dispatching, routing and tracking the carwash team
• Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to online bookings
• Team calendar and diary management
• Conducting investigations to verify and resolve customer complaints
• Perform accounting tasks, including invoicing and budget tracking
• Schedule meetings and travel arrangements for senior members of the company
• Minute taking of meetings
• Assisting with promotional activities
• Mystery shopping – assist management with detecting fraud and deception
• Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
• Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
• You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
• Liaising and managing vendors
• Able to complete complex administrative tasks with minimal supervision
•  Facilitating and supporting new staff training.
• Ad-hoc duties as required to support the company and grow the brand.

Requirements

•  2+ years of hands-on administrative experience in an office environment
• Proficiency in MS Word, MS Excel and MS Outlook a must
• Knowledge of operating standard office equipment – Photocopier, scanner, printer
• Excellent communication skills – written and verbal
• Ability to prioritize projects and strong problem-solving skills
• Good research skills and attention to detail
• Strong sense of urgency and problem-solving skills
• Ability to describe and sell services with accuracy and patience
• Ability to conduct extensive research on the computer
• Ability to keep accurate records of all enquiries
• Database management