Hotel Manager at Bradfield Consulting

Job Description

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Planning and organizing accommodation, catering and other hotel services;
• Promoting and marketing the business;
• Managing budgets and financial plans as well as controlling expenditure;
• Recruiting, training and monitoring staff;
• Planning work schedules for individuals and teams;
• Addressing problems and troubleshooting;
• Ensuring events and conferences run smoothly;
• Supervising maintenance, supplies, renovations and furnishings;
• Dealing with contractors and suppliers;
• Ensuring security is effective;
• Carrying out inspections of property and services;
• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Educational Requirement

• A good degree in Hotel management, Business Management, or other related field.

Competencies

• Must be Computer Literate
• Must be able to work with minimal Supervision
• Must have excellent verbal and written communication skills
• Must have excellent problem solving and decision making skills
• Excellent Supervisory and leadership skills
• Good People Management
• Excellent Organisational Skills

Experience

• 8 years post graduation experience in similar capacity