Courier Supervisor at AT&A Investment Limited

Job Summary

• The Courier Supervisor is responsible for the day to day operations of the delivery / courier service;
• He will handle bike maintenance in order to keep deliveries and distributions on schedule and within the company’s established budget.
• He will work closely with our Retail Team and coordinate dispatch riders to make deliveries and ensure the highest possible level of service to our customers.

Roles

• Manages day-to-day delivery activities
• Ensures fleet availability to meet all requests by scheduling, forecasting and surveying current user trends.
• Serve as relief officer for any operational staff in the case of unforeseen circumstances.
• Streamline routes with riders to keep costs down, but still deliver the level of service customers are expecting.
• Liaise with the Retail Team, dispatch riders and drivers to plan out ways to meet or exceed corporate revenue goals.
• Facilitate and implement corrective actions and capacity building to manage dispatch riders to achieve company objectives.
• Sets up schedules to ensure each bike is kept in top condition
• Oversee routine and ad hoc maintenance of bikes
• Looks for patterns to see areas where he can cut expenses and reduce administrative costs
• Maintains electronic databases of registration, inspections and maintenance of fleet management.
• Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.
• Monitor and ensure fleet operation in compliance with local and state rules and regulations.
• Streamline and monitor fuel purchase system for all bikes.
• Develop and implement standard operational standards to maintain bikes by advocating best practices in industry.
• Must be able to work weekends, evenings and holidays
• Negotiate and establish repair cost or parts pricing with commercial vendors
• Prompt recovery of bikes in the event of breakdown/accident

Experience Requirements

• At least 2 years of operational experience in logistics and vehicle maintenance
• Proven experience of supervising a team
• Must possess a valid rider’s permit

Educational Requirements

• Understanding of courier services
• Health & Safety Certification
• A bachelor's Degree in Logistics or Supply Chain Management will be an added advantage

Skills:

• Strong computer skills required
• Excellent people management and interpersonal skills
• Must have the ability to communicate with all levels of personnel
• Must have Confidence, Technical skills, Project management skills and Organisational skills

Key Competencies:

• Strong organizational and leadership skills
• Ability to drive a bike
• Must also be able to handle responsibility and the pressure of meeting deadlines.
• Strong understanding of safety culture and management.
• Problem solving skills