Service Manager at First Katalyst Marketing

The Service Centre manager will manage service department team members, including customer service interactions, reports, repairs, lead the operations and ensure the smooth functioning of the Service Center, and ensure consistent services delivery as at when needed.

Duties

• Effectively manages team members, including Phone technicians to ensure team objectives and sales goals are being carried out
• Elaboration and implementation of strategies for the development of the Service Center
• Ensuring efficient logistical services, including office procurement.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Oversees team members by performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
• Providing management advisory services and/or managing staff and operational systems while also establishing relationships with clients.

Required Skills and Experience

• 4 years of relevant experience in related role.
• Experience in the usage of computers and office software packages.
• Ability to lead strategic planning, results-based management and reporting.
• Demonstrates good oral and written communication skills.
• Demonstrates openness to change and ability to manage complexities.
• Leads teams effectively and shows mentoring as well as conflict resolution skills.