Customer Service Executive at Halogen security

Key Responsibilities

• Respond to enquiries professionally - face to face and over the telephone - , to provide information about products and services, complaints etc.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

• Good communication and listening skills, ability to think quickly and respond positively to customers’ issues/enquiries.
• A clear and pleasant voice and fluency in English are desired.
• Minimum a university degree with at least 2 years’ working experience.

Salary- circa
N60,000