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  • Posted: Aug 28, 2018
    Deadline: Sep 4, 2018
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    Access Solutions provides universal and accessible design consulting services to promote active, safe and independent living for people of all ages and abilities. Access Solutions staff members combine a dynamic knowledge of interior design and physical and occupational therapy to create solutions to meet the unique needs of each client. By creating a saf...
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    Support Officer

    Job Description/Responsibilities

    • Supports the day-to-day running of the first and second line support of solutions and applications
    • Talking staff/clients through series of actions, either face to face or over the telephone to help set up account or resolve issues
    • Escalating systems, applications and networks issues to appropriate department
    • Providing support, including procedural documentation and relevant reports
    • Supporting roll-out of new applications;
    • Setting up new users' accounts and profiles and dealing with password issues;
    • Responding within agreed time limits to call-outs;
    • Working continuously on a task until completion (or referral to third parties, if appropriate);
    • Prioritizing and managing many open cases at one time;
    • Rapidly establishing a good working relationship with customers and other professionals, Testing and evaluating new applications and technologies for proper support and maintenance;
    • Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance systems issues and respond to them promptly
    • Makes sure all procedures for maintenance/change control of systems have been documented.
    • Develop sound working relationships with other teams within the department, sharing knowledge and experiences, providing presentations and assisting with all aspects of Customer Support and training.
    • Promote quality, integrity and security throughout the organization and present a positive image to clients
    • Demonstrate and encourage a strong Customer Focus to provide users with an understanding and helpful service.
    • The ability to communicate effectively with users, convey and influence new ideas and articulate user requirements.
    • Any other tasks as assigned by Supervisor or MD/CEO.

    Requirement

    • Candidate should be able to speak.

    Method of Application

    Applicants should send their Resumes to: info@accessng.com

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