Quality Assurance at First Excelsia

Quality Assurance Associates are the eyes and ears of the organization. Quality Assurance Associates are part of an existing highly-trained quality monitoring team focusing on systematic academy-level monitoring.

 Job Description

• Ensure schools are compliant with procedural requirements through processes of quality control and audit checklists of academy operations and management tools, materials and processes
• Provide valuable insights into critical operational issues based on school visit observations
• Work with HQ to ensure that the school teaching and management systems and tools are well implemented and by School Heads and by teachers.
• Quality Assurance Associates will travel every single day to schools and are expected to spend a fair amount of time on the road.

Person Specification

• A-Level certificate. High Diploma or University graduate is an added advantage.
• Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
• Hard working with a positive can-do attitude; is able and willing to take on any challenge
• Mature and independent - supervision will largely be done from HQ while you operate in the field
• Adept at using the smartphone and email programs.
• Aptitude for learning new IT systems/applications
• Excellent oral and written communication skills
• Prior experience conducting audits or experience in a quality assurance role is a plus
• Willingness to travel every day in all weather